We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or you can print the complaints form below and return to the Surgery.
You can also send a letter of complaint via email to [email protected] and mark for the attention of the Practice Manager.
If you need support in making a complaint please contact: Independent Complaints Advocacy (ICA) Phone: 0808 8010390 Email: [email protected]
Post: 5th Floor, Arthur House, Chorlton Street, Manchester, M1 3FH